Question 1

What is Medicidiom?

Accepted Answer

An AI-powered medical English training platform built specifically for Spanish-speaking healthcare professionals. We combine a live agentic AI coach, a Spanish-specific pronunciation engine, branching clinical scenarios, and progress analytics into a single workflow.

Question 2

Who is Medicidiom for?

Accepted Answer

Physicians, residents, medical students, nurses, and clinical researchers whose first language is Spanish and who need fluent medical English for clinical practice, conferences, exams, international rotations, or research collaboration.

Question 3

How is it different from Duolingo, Babbel, or other language apps?

Accepted Answer

Generic apps teach you to order coffee. We teach you to present a 3 a.m. case in English. Every scenario is clinical, every correction is calibrated for Spanish-L1 errors, and the AI Coach actually understands medicine — it can interrupt a case presentation the way a real attending would.

Question 4

Do I need to be in Spain to use it?

Accepted Answer

No — the platform is web and mobile, accessible globally. We serve Spanish-speaking clinicians across Spain, Latin America, and the diaspora practicing in English-speaking countries.

Question 5

What does the AI Speaking Coach actually do?

Accepted Answer

It holds full spoken conversations with you in clinical contexts — patient intake, ward rounds, MDT meetings, conference Q&A. It branches based on your responses, corrects your grammar and pronunciation mid-sentence without breaking flow, and remembers your weak spots across sessions.

Question 6

How accurate is SpeakBetter.AI for Spanish speakers?

Accepted Answer

Our pronunciation engine is trained specifically on Spanish-medical corpora and tuned to the L1 interference patterns Spanish speakers actually make — th/d substitution, vowel reduction, lexical stress, false cognates. It outperforms generic pronunciation tools on Spanish-speaker recordings by a measurable margin.

Question 7

How many scenarios are there?

Accepted Answer

50+ across nine specialty tracks (Emergency, Cardiology, Internal Medicine, Surgery, Oncology, Pediatrics, Research & Conferences, MDT & Handoffs, and custom for institutions). New scenarios are added monthly.

Question 8

Does it work offline?

Accepted Answer

The AI Coach and SpeakBetter.AI require an internet connection (they run on cloud-side speech models). Recorded session reviews and progress dashboards are available offline once cached.

Question 9

What devices are supported?

Accepted Answer

Web (any modern browser), iOS, and Android. Your account and progress sync across all of them — start a session on mobile, finish it on desktop.

Question 10

Is there really a free trial?

Accepted Answer

Yes. Every plan starts with a 14-day free trial. You add a card to begin, but you're not charged until the trial ends — cancel anytime before then and you pay nothing.

Question 11

What happens when the trial ends?

Accepted Answer

When the 14 days are up, your plan automatically continues at the price shown and your card is charged for the first period. Cancel anytime before the trial ends to avoid any charge; cancel later and you keep access until the end of the period you paid for.

Question 12

Can I switch plans later?

Accepted Answer

Yes, any time, both directions. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle so you keep what you paid for.

Question 13

Do you offer student or resident discounts?

Accepted Answer

Yes — 40% off the Professional plan for verified medical students and residents. Verification is one click via your institutional email.

Question 14

Can I cancel anytime?

Accepted Answer

Yes — one click from your account settings. You keep access until the end of your paid period, then the account pauses. No retention calls.

Question 15

Where is my data stored?

Accepted Answer

All session data, transcripts, and voice recordings are stored in EU data residency regions. Encrypted at rest (AES-256) and in transit (TLS 1.3).

Question 16

Is my voice used to train AI models?

Accepted Answer

No — not without your explicit, opt-in consent. By default, your recordings are used only to score and improve your individual sessions and are never used as AI training data.

Question 17

Can I export or delete my data?

Accepted Answer

Yes. Full data export is available via your account settings (transcripts, scores, progress data) in machine-readable formats. Account deletion is one click and immediate.

Question 18

What about GDPR?

Accepted Answer

We are GDPR-compliant by default. Institutional customers can request a custom DPA. Our DPO can be reached via info@medicidiom.com.

Question 19

What if there's a service outage during my session?

Accepted Answer

Active sessions are saved locally and resync when connection returns. The platform is hosted on Vercel's edge network with 99.9% historical uptime.

Question 20

How does institutional pricing work?

Accepted Answer

Per-seat pricing with tiered volume discounts starting at 25 seats. Most institutions start with a single department and expand. Contact us for a tailored proposal — typical hospital deployments are well under €100/seat/year.

Question 21

Can you support SSO / SAML?

Accepted Answer

Yes. Institutional plans include SSO via SAML 2.0 (Okta, Azure AD, Google Workspace) and SCIM provisioning for automated user lifecycle management.

Question 22

Do you offer custom scenario development?

Accepted Answer

Yes. Institutional plans include custom scenario authoring — we work with your clinical leads to build scenarios specific to your patient mix, specialty workflows, and handoff protocols.

Question 23

How long does institutional rollout take?

Accepted Answer

Most institutional rollouts launch within 2 weeks: 2 days for SSO setup, 1 week for scenario customization, 3 days for admin training and learner onboarding.

Question 24

Are CME credits supported?

Accepted Answer

Our analytics export CME-credit-ready reports (verified hours, measurable skill deltas, per-learner PDFs). We work with your CME committee to map our activity types to your accreditation framework.

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